Level Health consultant registration: the 1-week process

Why registering with Level Health matters for your private practice

Completing your level health consultant registration is an important step if you want your practice to be visible on the level health consultant list and secure direct insurer payments for your patients. If you are not registered, patients covered by this insurer must pay all of your professional fees out of pocket, which can create significant billing friction. Level Health, underwritten by Aviva Insurance Ireland DAC, entered the Irish market in November 2024. According to the Health Insurance Authority (HIA) Market Report 2025, there were 2.55 million people with inpatient health insurance in Ireland at the end of 2025 (representing 46% of the population). Level Health held a 1% market share at that time, operating alongside the other three four open-market insurers providing inpatient cover: Vhi Healthcare (48%), Laya Healthcare (28%), and Irish Life Health (20%). For a private urologist practicing across sites such as the Beacon, Hermitage Clinic, or Blackrock Clinic, patients presenting for consultations or elective procedures may hold Level Health policies. Registering ensures that your rooms can process these patients without manual billing exceptions or directing them to alternative consultants.

The step-by-step Level Health consultant registration process

The level health consultant registration process is completed online and typically takes one week to process once all required documentation is submitted. To complete your registration, your administrative staff should follow these steps:

1. Navigate to the Level Health provider information page and access the digital registration application.
2. Enter your professional details, including your Irish Medical Council (IMC) registration number, medical specialty, and clinical interests.
3. Specify all of your practice locations, including your primary consulting rooms and any private hospitals where you hold admitting privileges or operating sessions.
4. Upload evidence of your professional indemnity insurance coverage, ensuring the policy dates and limits are current.
5. Provide your practice's bank account details for Electronic Funds Transfer (EFT) to enable direct payment of claims.
6. Submit the application for review. Level Health will verify your credentials and establish your provider profile within their systems.

For urologists, listing every hospital site where you perform sessions—such as outpatient flexible cystoscopy clinics, transperineal prostate biopsy (LATP) lists, or urodynamics studies—is necessary to ensure that future claims map correctly to the locations where the procedures occur.

Accessing the schedule of benefits and reimbursement rates

You cannot view Level Health's reimbursement rates or code structures publicly; the insurer only provides its schedule of benefits to consultants after their registration has been completed. According to Level Health's provider information, the schedule of benefits is shared directly with your rooms once your provider profile is active. This means your administrative staff must wait for the registration confirmation before they can accurately quote coverage rates or configure your billing templates for Level Health patients. Once you receive the schedule, your secretary should cross-reference the codes for your most frequent procedures—such as a transurethral resection of the prostate (TURP), vasectomy, or shockwave lithotripsy—against your existing billing schedules. Mismatched codes or outdated rate files are primary administrative errors that delay payments. Understanding why health insurance claims get rejected in Ireland can help your team establish proactive verification checks before invoices are submitted.

Managing pre-authorisations through the provider portal

Pre-authorisations for Level Health patients must be submitted directly through the online level health provider portal or by emailing the dedicated address at preauthorisation@levelhealth.ie. Because health insurance platforms in Ireland do not support automated, direct pre-authorisation queries from practice management software at launch, your administrative staff must log into the insurer's portal to verify patient eligibility and secure prior approval. For a busy urology practice, managing these pre-authorisations requires a clear internal protocol:

• Collect policy details early: Gather the patient's Level Health policy number and group scheme details during the initial triage or booking stage.
• Match procedure codes: Ensure the clinical recommendation matches the specific code in the Level Health schedule of benefits.
• Submit via the portal: Have your secretary log into the provider portal to submit the pre-authorisation request, or send the clinical details to preauthorisation@levelhealth.ie if the case requires manual review.
• Record the authorization code: File the approved pre-authorisation number directly in the patient's record before their admission date.

Establishing a structured process for managing Irish insurer billing and pre-authorisation prevents administrative delays and ensures that theatre lists at private hospitals run without billing-related cancellations.

Participating vs part-participating status: What it means for fees

The distinction between participating and part-participating status determines whether you accept Level Health's scheduled rates as full payment or if you are permitted to bill the patient for any outstanding balance. According to the Level Health Policy Document (effective 1st July 2026), these statuses are defined as follows:

Registration Status	Insurer Reimbursement	Patient Financial Liability
Participating	Full scheduled rate paid directly to the consultant.	Nil (except for any policy excess or outpatient co-payments).
Part-Participating	The designated part-participating rate from the Schedule of Benefits.	The patient is liable for the remaining balance of the consultant's fee.
Non-Registered	No direct payment made to the consultant.	The patient must pay 100% of the consultant's fee out of pocket.

If you choose not to register, you will not appear as one of the level health participating consultants, which means your patients will not be able to claim direct settlement for your services. For a urology practice managing long-term pathways—such as prostate cancer active surveillance or recurrent stone disease—this financial barrier can impact patient retention.

Streamlining your administrative workflows for new insurers

Managing multiple insurers, each with its own portal, schedule of benefits, and pre-authorisation requirements, can easily overwhelm a practice's administrative staff. To maintain efficiency, your rooms require a centralized system to handle patient scheduling, clinical dictation, and basic invoicing. While your staff must continue to use the established insurer portals to submit claims and pre-authorisations, you can simplify internal operations. For example, practice management software like Brigid allows your rooms to manage clinic schedules across multiple hospital sites, capture consult dictations directly within the patient record, and send secure card payment links for outstanding patient balances. To further reduce the coordination burden on your medical secretary, patients can use the MyBrigid companion patient app. The app is designed to put patients in control of their own administrative journey, allowing them to complete digital intake forms and manage their appointment bookings online, which naturally reduces the administrative volume for your rooms. Software like Brigid is hosted securely in AWS Dublin (eu-west-1), ensuring your clinical records remain within Ireland while your staff manages daily operations. To prepare your practice for Level Health patients, download your current professional indemnity certificate and verify that your registered practice addresses match your current clinic locations.

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