Your iMedDoc records move across. You check them, then you switch.

The move, in order

Rehearse first. Your clinic says go.

1. 01

   Agree what moves

   Every record type comes across: patients, appointments, clinical notes, letters and billing. You and Ask Brigid write that scope down before anything is imported.

2. 02

   Rehearse with representative records

   We map the export and rehearse the import, so you can see your own data in Ask Brigid before anything in the old system changes. Your team checks patient matching, documents, dates, appointments and invoices.

3. 03

   Run a clinic day with your secretary

   We set the practice up with your secretary. She works a clinic day in Ask Brigid: finding a record, preparing a letter, managing the list.

4. 04

   Your clinic says go, in writing

   Nothing goes live until your clinic has checked the move and confirmed it in writing. Then it is a clean switch. You do not run the two systems side by side.

Leaving iMedDoc

Plan the switch around your renewal date.

iMedDoc’s FAQ says a standard contract length is 12 months. Source: iMedDoc FAQ, checked 6 November 2026. Its pricing page, written for iMedDoc UK, says the initial 12-month contract auto-renews unless cancelled in advance, and that iMedDoc UK and iMedDoc Ireland differ, so the prices on that page are not Irish prices. Source: iMedDoc pricing, checked 6 November 2026. The date that counts is the renewal date and the notice in your own Irish contract.

The export

Ask iMedDoc, in writing, for the full export.

iMedDoc does not publish how a practice takes its data when it leaves. Ask Ireland support for a full export before you give notice, and keep the reply. The FAQ lists support@imeddoc.ie and +353 21 2427470 for Ireland. Ask whether the export includes every patient, appointment, clinical note, letter, scanned document, invoice and outstanding balance; what format each part comes in; whether there is a fee or a test export; and on what date you will still have access.

Ask Brigid imports all iMedDoc export formats. Patients, appointments, clinical notes, letters and billing all move across.

Where the records sit

From AWS in the UK to AWS Dublin.

iMedDoc’s FAQ says practice data is hosted on AWS in the UK (same source, checked 6 November 2026). Ask Brigid hosts records in AWS Dublin (eu-west-1). If you leave Ask Brigid later, you get a full export in a usable format, free, within five working days.

Before you say go

What your secretary checks.

Anything missing or wrong is fixed before go-live. Then it is a clean switch.

• Each patient appears once, with the right name, date of birth and contact details.
• Clinical notes and letters sit on the right patient’s record, in date order.
• Booked appointments are on the right dates, times and rooms.
• Invoices and outstanding balances match what the old system showed.
• Letter templates and letterhead are set up for the practice.

When to stay

iMedDoc can be the better fit.

Stay if insurer billing from inside the system is what you need. iMedDoc’s FAQ says it bills insurers through Healthcode EDI (checked 6 November 2026). Ask Brigid does not submit insurer claims, and it does not send Healthmail. Your team uses each insurer’s own channels. For the rest of the comparison, see Ask Brigid and iMedDoc, and if you are leaving Socrates instead, see switching from Socrates.

What it costs

Essential €129/month. Professional €299/month.

Essential is €129/month. Professional is €299/month. Both are per practice, before VAT, and every seat is included. Record migration is included on Essential and on Professional. A third plan is coming soon.

You can take a full export of your practice’s records, in a usable format, free, within five working days of asking. That is written into your order, with no extraction fee. The prices in full are on the pricing page.