How to get help

For Brigid staff-platform questions or prospective patient-product enquiries, email support@askbrigid.com. Include the email address on your account, the clinic name if relevant, and a short description of what happened.

We use your message only to investigate and respond to the support request. Please avoid sending clinical details by email unless your clinic has asked you to do so.

MyBrigid app

MyBrigid is the patient app for people whose clinic uses Brigid. For care, appointments, prescriptions or test results, contact your clinic directly. Support cannot provide medical advice or access a clinic record for you.

Security or privacy

Privacy questions can be sent to privacy@askbrigid.com. Data-protection correspondence can also be sent to privacy@askbrigid.com; that mailbox name does not evidence that an Article 37 DPO has been appointed or notified.

For current platform availability, visit Status. For security, compliance, and legal documents, visit Compliance & security.